Return& Exchange Policy
Online Return/Exchange Policy
If you are not completely satisfied with your J. Lilly's Boutique purchase, you may return it for Store Credit or Exchange Only within 14 days of original purchase.
Items are eligible for return if:
*All items are un-worn, un-washed, un-altered and have original tags still attached.
*Clearance items and accessories are FINAL SALE.
*Sunday Steals are FINAL SALE.
If you receive incorrect merchandise or merchandise you believe to be defective, please contact us at J. Lilly's. All claims must be made within 7 days of purchase date.
Credit will be issued in the form of STORE CREDIT ONLY. Store credit will be issued in the form of a online Gift Card. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department. Original shipping and handling costs are non-refundable and merchandise must be shipped back at the cost of the customer.
Exchanges: Due to our limited quantities per unique style, we can't guarantee an exchange. We recommend placing a new order for merchandise exchange immediately before waiting on store credit to be issued.
Please fill out the return for that is included with your order and mail to the following address:
10901 NE 23rd St
Oklahoma City, OK 73141
We suggest that you send items back using a method with a tracking number. J. Lilly's is not responsible for items that are lost while in transit to us.
Once we receive your item(s), they will be processed within 2 business days at which time you will be issued a store credit for the price of the item and any applicable taxes.
In Store Pick Up: All orders placed online that selected our In Store Pick Up option must come by the store within 90 days of the original purchase date to claim your package. After the 90 days, order will be forfeited and no credit and/or refund will be issued.
Thank you for shopping with J. Lilly's Boutique! For any questions regarding our Return/Exchange Policy, feel free to contact us at 405-769-4789 (Monday-Friday 10:30-6:30 CST) or email firstname.lastname@example.org